Use the form below to submit a help request and we will get back to you as soon as possible.
Frequently Asked Questions
Capitalized terms in this FAQ have the same meaning as set out in the actual Terms and Conditions for this Promotion.
Is shipping and handling free?
Don’t worry about a thing! We pay for shipping and handling.
Is my Gift new?
Completely! It’s fresh off the skids.
Is everyone eligible?
This Promotion is only open to legal residents of the United States who are the age of majority in their state of residence as of the date of membership registration on the Promotion Site. Limit one Gift per participant household per participant lifetime.
Will I be obligated to you in any way in the future?
The Gift is yours when we determine that you have successfully completed the program requirements. There are no additional obligations.
How many Gifts can I receive?
Your household can receive only one Gift from Ace Brands Online Inc. per participant lifetime. We have lots of offers, though. So, you have a variety of amazing choices.
How do I register for a Gift on your Web site?
Begin by entering your contact information on our registration form on the Promotion Site www.popularproductsonline.com and select which Gift you want to work towards.
How do I check the status of my Gift?
Simply Visit the Gift Status page on our Web site to check all of the offers that you are completing and we will tell you what is the status.
What are offers?
Offers, also referred to as Sponsor Offers, include trial offers, credit cards, product offers, service offers and other low-cost or commercial offers from third party advertising sponsors. Some offers require a purchase to be made, while others are free trials that convert to recurring paying obligations and some are free applications that do not require an initial purchase at all. Others require approval or activation of some sort of an account. For some credit card-related offers, the card must be activated by making a purchase, transferring a balance, or getting a cash advance for the applicable offer to be considered complete.
- How many offers do I need to complete to get my Gift?
The required number of offers is determined by the value of the Gift you select to receive. For example, to receive a $500 gift card, you may need to complete three Sponsor Offers on page 1 (Silver Offers), four offers on page 2 (Gold Offers), and five offers on page 3 (Platinum Offers) – all through the Promotion Site. See Terms and Conditions for further details.
- Will you show me offers I like?
That's our specialty. During the registration process, we'll pinpoint your interests by asking you a few questions. This will enable us to show you offers for products and services you like and need.
- How often do you change the offers on each page?
The offers on each page change periodically. We strive to give you a variety of choices to fit your interests. We encourage you to check back often with us for additional offers that may interest you.
- How do I complete an offer?
Fulfill the offer Requirements as set by the advertising sponsor and as set out in the Terms and Conditions. Our advertising Sponsors will contact us when you've successfully completed their offers. To be eligible to receive a Gift, please note that you must not cancel your participation in two or more separate Sponsor Offers that you were to complete as part of the Requirements within thirty days of the date you signed up online to complete those individual Sponsor Offers.
- Can I count the survey I filled out as a completed offer?
The purpose of the survey is to learn about your interests. Though it won't count toward your completed offers, it can help us provide you with future offers you'll enjoy.
- How do I return to the offer pages to review or finish offers?
To return to any of the three main offer pages Silver, Gold, Platinum, simply click on the link provided on the Gift Status page of your member account. From there, you can review and complete additional offers to satisfy requirements for your Gift.
- I completed offers but they are not showing up in your system.
Please be patient. It may take four to six weeks before we receive confirmation from our sponsors that you have completed the requirements. Our friendly customer service representatives can always answer questions about your gift status. Please save receipts, order confirmation, records and materials that show your transaction history for each completed offer. You may be asked for copies of these documents during the gift redemption process to verify your transactions with sponsors, and failure to produce the required documents when requested may result in you not receiving completion credit for that sponsor offer.
- Can I go to the sponsors directly to complete my transactions?
NO. While we encourage direct use of our third-party sponsors and their great offers in the future, we do require you to complete offers through our site in order to receive credit for your participation in our program.
- I sent everything to you. Now what happens?
After providing your Billing Statements we will check to make sure you have abided by the Cancellation Llimitations and time limits timeframes, the "Gift Status" section of your Member Account will be updated accordingly and you will receive a Gift Redemption Certificate for you to print out, complete and mail in for your gift. Please note that even after your Gift Redemption Certificate is printed, you will NOT receive a Gift if you cancel two or more Sponsor Offers within 30 days of printing your Gift Redemption Certificate. Once we receive your Gift Redemption Certificate, the Gift Status section of your Member Account will be updated again.
- When will I get my Gift?
You should receive your Gift six to eight weeks after mailing in your completed Gift Redemption Certificate provided you have not cancelled two or more Sponsor Offers after printing your Gift Redemption Certificate. If eight weeks have passed since you mailed in your Gift Redemption Certificate and you still haven't received your gift, please contact our friendly customer service representatives.
- Can I change my gift?
Once you have registered for a specific Gift, it cannot be changed.
- Can I change or update my contact information, including my e-mail address?
You can update your contact information by contacting email@example.com. However, please make sure to make the necessary updates in the Gift Redemption Certificate you submit as well. Also, you need to retain the original e-mail address you used to sign up on the Promotion Site in order to continue to access your Member Account.
- Is there any time limit for completing offers?
Complete the required number of offer transactions within 90 days ofsigning up co complete your first Offer. Make sure that you complete all of the steps in the program requirements, including mailing in your Gift Redemption Certificate within 180 days of signing up to complete your first Offer.
- Why might I be asked to provide Proofs of Purchase and/or Proof of Identification?
In case of any discrepancy or an audit regarding the completion of your offers, you may be required to provide proof of completion the offers in question, along with associated statements. In order to protect you, we may request proof of identification, especially when fraud or identity theft may be suspected.
- Do I have to pay taxes on my gift?
You are responsible for all federal, state, and local taxes. To comply with federal and state tax codes, we currently report your receipt of any Gifts with a fair market value in excess of Six Hundred Dollars ($600) to the IRS. We must obtain your Social Security Number in order to do this. Federal and state tax authorities will consider your Gift “income.” Please visit www.irs.gov for more information.
- Do I have the option of unsubscribing from the emails?
- How do I cancel a membership, offer, transaction, purchase, or other agreement with a third party sponsor?
For answers to those questions, please contact the advertising sponsors directly.
Is my offer still considered complete if I cancel a membership, trial offer, or other agreement with a third-party sponsor?
Some offers require a purchase to be made, while others are free trials that convert to paying obligations if not canceled or free applications that do not require an initial purchase. Please also be reminded of the "Cancellation Limitations" detailed in the Terms and Conditions which state that you will not be eligible to receive a Gift in this promotion if you cancel your participation in two or more separate Sponsor (Advertiser) Offers that you were to complete as part of the Requirements within thirty days of the date you signed up online to complete those individual Sponsor Offers.
Please note that you must also comply with the advertiser’s terms and conditions applicable to the Sponsor Offer for it to be ‘completed’. For example, if the advertiser’s trial period is for 60 days, you’ll need to keep your participation with that advertiser’s Offer for at least for 60 days.
Tell me how to stop pop-ups.
If you are getting an excessive number of pop-ups, it's possible that your computer has been infected by spyware and/or adware. We DO NOT install any type of spyware or adware on your computer and disapprove of its use. Contact your Internet service provider for instructions on removing such programs.
Where can I get more information?
PLEASE NOTE THAT THE PROVISIONS OF THE TERMS AND CONDITIONS AND PRIVACY PREVAIL OVER ANYTHING SET OUT IN THE HELP & FAQS.